Refund and Cancellation Policy

Cancellation and Refund Policy

This policy applies to all customers of E Firstaid Pty Ltd.

  1. E Firstaid Pty Ltd retains the right to cancel any training course at its sole discretion.
  2. If a course is cancelled by E Firstaid Pty Ltd all fees paid will be fully refunded within 7 days of notification which will be by email or phone.
  3. A 10-day cooling off period applies whereby a full refund applies to all cancellations.
  4. No refunds will be issued once the student has commenced the course, including the online element.
  5. Please note that this refund agreement does not remove the right for the student to take further action under Australia’s consumer protection law. In the event a client wishes to dispute the decision on a refund of tuition fee, the client has the right to E Firstaid Pty Ltd.’s dispute resolution processes, which does not circumscribe the client’s right to pursue other legal remedies.
  6. E Firstaid Pty Ltd retains the right to not honour a refund request if:
    1. It is more than 6 months that has elapsed since the date of payment
    2. No valid reason for the refund has been supplied.
  7. Participants must arrive 15 minutes prior to the scheduled start time, late entry, 15 minutes after the scheduled start time will not be permitted, no refunds issued.
  8. Certificates cannot be issued until all AVETMISS and USI information has been confirmed and all course paperwork requirements have been completed, once started no refunds apply.
  9. Refund requests must be applied for using the refund request form and sent to enquiries@efirstaid.com.au

 

Cancellation Fees Public Courses – For participants who have paid prior to training day.

  • More than 24 hours before start time = Full refund (less $10 admin processing fee)
  • Less than 24 hours before the course start time = $50 refund
  • No attendance = no refund
  • Late arrival = $50 refund

Reschedule Fees Public Courses

  • More than 24 hours before the course start time = Free reschedule
  • Less than 24 hours before the course start time = $10 rescheduling fee
  • Late arrival on course date (more than 15 minutes) = $20 rescheduling fee.
  • No Attendance = Full course fee must be paid to reschedule

Cancellation Fees Onsite courses

  • More than 5 business days before course date = Free cancellation
  • Less than 5 business days before course date = $ 450
  • No attendance = All fees must be paid

Reschedule fees onsite courses

  • More than 5 business days before course date = Free reschedule
  • Less than 5 business days before course date = $450 each time
  • No Attendance = All fees to be paid

Emergency Circumstances

In emergency situations please contact E Firstaid Pty Ltd and the management will evaluate your request on the case-by-case scenario.

Special needs participants

If there is a participant who requires special needs assistance, E Firstaid Pty Ltd must be informed a minimum of 48 hours prior to the scheduled course start time.