Refund Policy


Student cancellations

All learners who wish to cancel their bookings must do so in writing, confirming their full name, course and the date.

Should a learner cancel their enrolment with more than 7 days’ notice will be issued a full refund. Learners who cancel their training with less than 48 hours’ notice will forfeit their course fees, however the learner may transfer their booking to another course date. Exceptional circumstances will be review on a learner-by-learner basis.

Transfer of booking

Transfers are available prior to the commencement date. A minimum of 48 hours notice is required unless under exceptional circumstances. Should transfers be made more than once a Administration fee of $10 per transfer will be charged.

Schedule Changes

Event beyond our control sometimes happen, we may need to cancel or reschedule training sessions due to these.

Should a course be cancelled, E Firstaid Pty ltd will attempt to contact a student by all means possible to inform them of the cancellation/change

E Firstaid Pty Ltd will offer an alternative date/s for your training course, if this is not possible a full refund will be provided.


E Firstaid Pty Ltd retains the right make exceptions to the above requests where reasonable circumstances permit.


Refunds for payments will only be refunded in the same method used to purchase the course.