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Frequently Asked Questions

[/vc_column_text][vc_tta_accordion][vc_tta_section title=”How do I enrol for training?” tab_id=”1446559908661-e347ceba-20e4″][vc_column_text]You can either send through your request by filling in the form on our website under the Book Your Course tab or simply call us on 1300 66 88 55[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I complete my course?” tab_id=”1446559908857-83e07d5f-5def”][vc_column_text]You will be required to complete some theory prior to coming in, which you can do with either a workbook and manual that we post out or over the internet, through our website. You will need to answer all the multiple choice questions prior to attending just 6 hours of face to face training.[/vc_column_text][/vc_tta_section][vc_tta_section title=”When and where are the courses run?” tab_id=”1446560025727-9fcae933-4a3b”][vc_column_text]Courses are held in our head office in Mayfield West, NSW.

We hold regular training to which dates can be viewed on our course calendar. Please select the Course calendar tab on the home page.

Alternatively if you are situated outside of the Newcastle area we can refer you to the nearest instructor.

Our instructors hold regular training in all states and we will be more than happy to refer you. Please call 1300 66 88 55[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is the course recognised?” tab_id=”1446560081625-d9788712-0cba”][vc_column_text]Yes!

We are a recognised Registered Training Organisation and our RTO number is 91232. Our courses are Nationally Recognised and Accredited by ASQA (Australian Skills Quality Authority).[/vc_column_text][/vc_tta_section][vc_tta_section title=”When will I receive my certificate?” tab_id=”1446560121749-71671271-4a51″][vc_column_text]If you train in our head office and you have completed your theory and are deemed competent, you can expect to receive your certificate upon completion of your course or, if your training is outside of normal business hours (i.e.: weeknights/weekends) it will be process and posted the next working day.

If you train in another location, certificates will be available once paperwork is received in head office and processed[/vc_column_text][/vc_tta_section][vc_tta_section title=”How many people should I have trained for my business?” tab_id=”1446560165685-3987b8c5-ea8b”][vc_column_text]This depending on the size and nature of your business. The First Aid in the Workplace Code of Practice outlines the number of people you need trained as well as first aid facilities and kits.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is a USI?” tab_id=”1540337483467-f0a53135-ba97″][vc_column_text]The USI is a reference number made up of ten numbers and letters that:

  • creates a secure online record of your recognised training and qualifications gained in Australia, from all training providers you undertake recognised training with
  • will give you access to your training records and transcripts
  • can be accessed online, anytime and anywhere
  • is free and easy to create and
  • stays with you for life

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Who needs a USI and Why?” tab_id=”1540337578403-c68c7ecc-c8e2″][vc_column_text]If you are a new or continuing student undertaking nationally recognised training, you need a USI in order to receive your qualification or statement of attainment. If you don’t have a USI you will not receive your qualification or statement of attainment.

Your USI will give you access to an online record of the training you have done since 1 January 2015. You will also be able to produce a comprehensive transcript of your training. This can be used when applying for a job, seeking a credit transfer or demonstrating pre-requisites when undertaking further training.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do i leave feedback for my training course?” tab_id=”1542074100725-38a42175-868f”][vc_column_text]Learners are able to download the below form and complete and either email or mail it back to us.

Email to: Enquiries@efirstaid.com.au

Post to: PO Box 9

Mayfield, NSW 2304

 

Learner Feedback Questionnaire[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]